• Empowering Truckers, Equipping Shippers.
Make a call: 010 226 9233
377 Rivonia Blvd, Sandton

Terms of Service

PRIVACY POLICY

In providing Services via the ZIGU platform, Mizigo collects and processes various categories of data. This Privacy Policy describes how Mizigo (“we” or “us” or “our”) collects, uses, and discloses information when you use our websites, mobile applications, and other online products and services (collectively, the “Services”) or when you otherwise interact with us.

Protecting the privacy of your individual Personal Information is important to us. This Privacy Policy (“Privacy Policy”) will explain what Mizigo does with your Personal Information when you use our website, the Mobile Application, or use one of our Services. This Privacy Policy covers the website, mobile applications and other online products or sites that reference this Privacy Policy. It also provides information on the type of data we collect, the purposes for which we use Personal Information, and the parties with which we share Personal Information, where applicable, always in accordance with applicable data privacy laws and regulations, which include the Protection of Personal Information, Act No. 4 of 2013. When using the term “Personal Information” in our Privacy Policy, we mean information that relates to you and allows us to identify you, either directly or in combination with other information that we may hold, and may include a natural person, company name, email address, phone number, address, financial information, video and call recordings, insurance information, service ratings and reviews, and any other information you choose to provide.

We may change this Privacy Policy from time to time. This Privacy Policy was last updated on [7th of July, 2022]. We encourage you to review this Privacy Policy whenever you access the Services.

1.  CONSENT

By using this website and/or by using one of our services, you consent to the collection and use of information as described herein. Mizigo may share your Personal Information with its affiliated companies (collectively “Mizigo Group”).

2.  COLLECTION OF INFORMATION

We control the ways your Personal Information are collected and the purposes for which we use your Personal Information acting as “Responsible Party” for the purposes of the POPI Act.

2.1  Types of Personal Information we process

  • Identification information (such as first name, family name, date and place of birth, gender).

  • Business contact information (such as phone and fax numbers, email address, country of residence)

  • Publicly available information

  • Financial information (such as identification and number of bank account, notably linked to billing)

  • Personal information provided to us by or on behalf of our customers or generated by us in the course of providing services

  • Other relevant personal details (such as nationality, citizenship, job title, function within a company, preferred language)

  • Content you provide (such as CV, education history, comments, responses to questions)

2.2 Information We Collect When You Use the Services

When you use the Services, we collect additional information about Shipment requests and how they are fulfilled, including the following:

  • Shippers: we collect certain details related to your submission, including the date and time of your request, origin and destination addresses, description of the cargo being transported, rate, and other information about the Shipment.

  • Transporters: we collect information on your bids on Shipment requests as well as information about your lane preference, acceptance, and fulfilment of any Shipment requests, including financial, vehicle, and driver information.

  • Drivers: If you are a driver transporting cargo on behalf of a Transporter, we may collect information on your travel to fulfill a Shipment request. We also collect information about your location and about documents you upload, as described below.

  • Partners: If you are a third party partnering with Mizigo (“Partner”), we may collect information on any Shipment request, origin and destination information, customer information, description of the cargo being transported, rate, email addresses, and any other information you choose to provide.

Providing Services to our users requires the collection of precise location information. When you download or use our mobile applications, we may ask for permission to access your precise location. If you grant our mobile applications permission to access your location through the permission system used by your mobile operating system, we will collect the precise location of your mobile device. We use this information to track Shipments, understand your typical driving patterns, and to potentially offer Transporters jobs that are more likely to be relevant to them and their Drivers. You may deny or revoke your permission at any time but doing so may affect your ability to utilize all features of our Services or your ability to recover incidental fees.

We may also derive your approximate location from your IP address or phone number. We may also receive information about your location from third parties, such as the Shippers and Transporters involved in fulfilling any Shipment request, or from sensors installed on trailers owned, leased, or controlled by Mizigo.

Our Services may ask you to photograph and upload to the Services certain documents related to the fulfilment of a Shipment request, such as certificates of insurance and other legal documents, waybills, bills of lading, and proofs of delivery. You may also be able to upload pictures of cargo that you carry and/or trailers owned, leased, or controlled by Mizigo. To do this, our mobile applications will request access to the camera on your mobile device via the permission system used by your mobile operating system. You may deny the requested access but doing so may affect your ability to utilize all features of our Services.

When you access or use our Services, we automatically collect information about you, including:

Log Information: We collect log information about your use of the Services, including the type of browser or mobile app version you use, access times, pages viewed, your IP address, and the page you visited before and after navigating to our Services.

Device Information: We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, mobile device and mobile app identifiers, and mobile network information.

Information Collected by Cookies and Other Tracking Technologies: We use various technologies to collect information, including cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits. Web beacons are electronic images that may be used in our Services or emails and help deliver cookies, count visits, and understand usage and campaign effectiveness. You may instruct your browser to block cookies but doing so may limit your ability to utilize all features of our Services. For more information about cookies and web beacons, and how to disable them, please see Section below.

Information We Collect From Other Sources: We may also obtain information from other sources and combine that with information we collect from you directly. These third parties include, but are not limited to, Partners, verification services (for instance, to confirm your insurance or regulatory compliance status), credit agencies and bureaus, and publicly available sources.

2.3  Extent and legal basis of data processing

We will process your Personal Information if and to the extent applicable law provides a lawful basis for us to do so. We will therefore process your Personal Information only if:

  • You have consented to us doing so,

  • We need it to perform the contract we have entered into with you;

  • We need it to comply with a legal obligation or perform a task carried out in the public interest;

  • We (or a third party) have a legitimate interest which is not overridden by your interests or fundamental rights and freedoms. Such legitimate interests may for instance be the provision of services by us, administrative or operational processes and direct marketing, the sharing of Personal Information within Mizigo;

  • You have made an information request to us.

3.  PURPOSE FOR THE PROCESSING OF YOUR PERSONAL INFORMATION

We use the information we collect in order to provide and improve our Services, including to connect Shippers with Transporters, match Drivers with Shipment requests, facilitate transportation of cargo, process payments, and confirm delivery. We use your phone number to call you and send you SMS messages about potential and current Shipments. We may also use information about you for other purposes, including to:

We only process Personal Information where we have a lawful reason for doing so or you gave us your prior consent and only process Personal Information which is relevant and necessary to achieve the intended purpose for the processing of your Personal Information. The purpose for the processing of Personal Information performed by us will always be one of the following, depending on the concerned processing, nature of Personal Information and data subjects:

  • To establish, administer and implement a business relationship;

  • To enable the provision of the Services between the Transporter and the Shipper

  • To strengthen the existing business relationship or to develop a new business relationship or to approach interested parties including information on our range of services;

  • To provide our services to you and manage our relationship with you, including communicating with you in relation to the products and services you obtain from us;

  • To fulfil our administrative purposes and protect our business interests;

  • To comply with our legal obligations (e.g. laws of the financial sector, anti-money-laundering and tax laws), including disclosures to tax authorities, financial service regulators and other regulatory and governmental bodies, and investigating or preventing crime;

  • Send you technical notices, updates, security alerts and support, and administrative messages;

  • Respond to your comments, questions, and requests and provide customer service;

  • Communicate with you about products, services, offers, opportunities, promotions, rewards, and events offered by Mizigo and others, and provide news and information we think will be of interest to you;

  • Monitor and analyze trends, usage, and activities in connection with our Services;

  • Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of Mizigo and others;

  • Personalize and improve Services and provide advertisements, content, or features that match user profiles or interests;

  • Link or combine with information we get from others and create data profiles to personalize our Services to better understand your needs and provide you with better service; and

  • Carry out any other purpose described to you at the time the information was collected.

  • To ensure the safety of our clients, employees and other stakeholders;

  • To provide and improve our website, including auditing and monitoring its use;

  • Any other purposes we notify to you from time to time.

Mizigo takes reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration, and destruction.

4.  YOUR RIGHTS

We would like to make sure you are fully aware of all of your data protection rights. Every user of this website is entitled to the following:

4.1  Right to access

You have the right to obtain from us confirmation as to whether or not Personal Information concerning you is being processed and, where that is the case, you have the right of access to the Personal Information. We shall provide you with a copy of the Personal Information undergoing processing and, for any further copy requested, we may charge a reasonable fee.

4.2  Right to rectification

You have the right to request that we correct any Personal Information concerning you that you believe to be inaccurate. You also have the right to request us to complete information you believe is incomplete.

4.3  Right to erasure

You have the right to request that we erase your Personal Information. We can refuse to erase your data (1) when processing your data is necessary for exercising the right of freedom of expression and information; (2) when we are legally obliged to process your data; (3) when keeping your data is necessary for establishing, exercising or defending legal claims. or (4) when keeping your data is required for the provision of services we requested from us.

4.4  Right to restrict processing

You have the right to request that we restrict the processing of your Personal Information; in this case, we would keep your Personal Information but refrain from using it during the period for which you exercise your right.

4.5  Right to object to processing

You have the right to object to our processing of your Personal Information. However, we may remain able to process your Personal Information if we have a compelling legitimate ground for the processing or for the establishment, exercise or defense of legal claims.

4.6  Right to data portability

This only applies to Personal Information we are processing based on your consent. You have the right to request that we transfer the Personal Information we have collected to another controller, or directly to you.

4.7  Exercise of your rights

If you make a request to exercise any of the rights mentioned above, we have one month to respond to you. Should your request be manifestly unfounded or excessive, we may either charge a reasonable fee or refuse to act on the request. To exercise any of your rights, please send your request to [insert email address].

5.  YOUR RIGHT TO COMPLAIN

You may also lodge a complaint with the Information Regulator. The Information Regulator can be contacted as follows:

JD House, 27 Stiemens Street, Braamfontein

Johannesburg, 2001

Phone: 010 023 5200

Email: enquiries@inforegulator.org.za

6.  COOKIES AND HOW WE USE THEM

This website uses cookies, which are necessary for the construction of the website, and cookies that collect data for analysis purposes. We use the cookies to personalize content and ads, provide social media features and analyze traffic to our website. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. You consent to our cookies if you continue to use our website.

Cookies are small text files that can be used by websites to make a user's experience more efficient.

We use required, statistic and marketing cookies.

Required cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

You can find the currently applicable and updated cookies used on our website here: Cookie Banner

You can at any time change or withdraw your consent from the cookie banner on our website and your own browser settings.

7.  TECHNICAL AND ORGANIZATIONAL MEASURES TO PROTECT YOUR PERSONAL INFORMATION

Ensuring that Personal Information is appropriately protected from data breaches is a top priority for Mizigo. We have adequate technical and organizational security measures in place (such as, Physical Access Control, System Access Control, Data Access Control, Transmission Control, Data Backup, Data Segregation) to ensure a level of security appropriate to the risks represented by the processing and the nature of the Personal Information to be protected.

Access to Personal Information is permitted to employees for the sole purpose of performing their professional services. They are subject to confidentiality obligations and are provided with training in order to maintain and develop their practical skills and knowledge on data protection matters.

8.  SHARING YOUR PERSONAL INFORMATION

We share information we collect about you, as described in this Privacy Policy or as at the time of collection or sharing, including sharing with other users of our Services and various third-parties as described below. Mizigo does not sell personal information, as defined by the Protection of Personal Information Act, No. 4 of (“POPI Act”).

Depending on how you use our Services, we may share information about you with other users of the Services. For example, if you are a driver, we share your name, vehicle information, precise or approximate location, and certain contact information (including phone number) with Shippers involved in the Shipment request you helped to fulfil. If you are a Shipper or Partner, your name or company name, your instructions, address, and contact information will be shared with drivers who will transport your cargo. Certain documents and information that you submit to our Services in connection with a Shipment request, such as feedback, Shipment, and payment history with Mizigo, may be shared with other users. If you submit driver ratings and reviews, this information may be shared with other users of our Services.

We may also share information about you with other third parties, such as:

    • With vendors, consultants, Partners, and other service providers who need access to such information to carry out work on our behalf;

    • In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation or legal process;

    • If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of Mizigo or others, with law enforcement or other entities and individuals;

    • In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company;

    • Between and among Mizigo and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership;

    • With your consent or at your direction;

    • We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.

Insofar as you have provided your explicit consent or when we are otherwise legally entitled to do so according to applicable data protection laws, we will share your Personal Information with the Mizigo, where applicable, for the purposes indicated above.

In connection with the operation of this website and the services provided by way of the website, Mizigo works with service providers such as hosting or IT maintenance service providers, for example.

Data is shared only in connection with and in compliance with applicable laws and regulations. We do not sell or otherwise market your Personal Information to Third Parties.

9.  IP ADDRESSES

Access to our website is logged for the purpose of security analysis reports and to defend against cyber-attacks. With the exception of the IP address, no Personal Information is ever collected or used in this connection. IP addresses are analyzed only in the event of a cyber-attack. Log data is promptly deleted on a regular basis.

10.  EMBEDDED WEB LINKS

This website may contain links to other websites. Our Privacy Policy applies only to our website. Mizigo is not responsible for the privacy practices or for the content of other websites outside the Mizigo. If you click on a link to another website, you should read the privacy policy of such website.

11.  E-MAIL ADDRESSES

If you choose to give us your e-mail address, we will communicate with you via e-mail. We do not share your e-mail address with others outside the Mizigo. You can choose not to receive any more e-mail at any time.

12.  DATA RETENTION

Mizigo will retain your Personal Information as long as needed to fulfil the purpose for which it was processed or as required by applicable laws or regulations. Once the information collected is no longer needed, Personal Information will be securely deleted.

Where required, we may anonymise your Personal Information so that it can no longer be associated with you, in which case it is no longer considered as Personal Information. Upon expiry of the applicable retention period we will securely destroy your Personal Information in accordance with applicable laws and regulations.

If you are a customer, former customer, interested party or prospective customer or a contact person of one of the aforementioned, we store your Personal Information for marketing purposes until revocation or the revocation of your consent if the marketing measures were carried out based on your consent.

13.  PROTECTING CHILDREN’S PRIVACY

We do not knowingly collect Personal Information from children under the age of 13. If we learn that Personal Information was collected of a child under the age of 13, we will delete that data from our system in accordance with applicable laws and regulations.

14.  CHANGES TO YOUR PERSONAL INFORMATION

We are committed to keeping your Personal Information accurate and up to date. Therefore, if your Personal Information changes, please inform us of the change as soon as possible using the contact information provided below.

15.  QUESTIONS AND COMMENTS

Mizigo will respond to all legitimate requests for information and where applicable, to correct, amend, or delete your Personal Information. If you have questions or comments about our privacy practices or this Privacy Policy, please click on "Contact" to send us your questions or suggestions.

16.  CONTACT US

The Responsible Party in terms of Protection of Personal Information Act, No. is [insert full details of Mizigo]

You can address any question with regard to this policy and privacy aspects in general to: [ admin@zigu.co ]

For further information about Mizigo’s Privacy Notice or to submit a data subject request, please contact [ +27813365463 ]

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